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    STORE POLICY

    RETURN & EXCHANGE POLICY

    If you need to return your purchase, you can return it anytime within 30 days as long as it is in like new condition. Like new condition means that the item has not been opened and the seal is still intact. Returns may be subject to a 25% restocking fee. All returns will be credited to the original form of payment method excluding shipping charges. Koa Healthcare does not cover the return shipping back to our facility and will not refund these charges.

    Returns are accepted only for items that have been purchased directly from Koa Healthcare. If our supplement was purchased through a third party (Independent Retailer, etc.), the item must be returned where purchased and will follow their return policy.

    Please allow 5 – 7 business days for your return to be processed once it reaches our facility.

    All Returns should be sent to:

    Koa Healthcare Attn: Returns
    2312 Beechgrove Rd
    Caledon, ON L7K 0M1

    PAYMENT METHODS

    INFO

    Koa healthcare logo

    For wholesale order's contact 

    CUSTOMER SERVICE

    2312 Beechgrove Rd Caledon, ON L7K0M1 647-542-6733

    info@petdental.store

    A Koa Healthcare Company

    FOLLOW OUR PAWPRINTS

      US Customers

      We wanted to inform you that all our products are shipped from Canada. We understand that recent changes in U.S. tariffs might impact your order, and we're genuinely sorry for any inconvenience this may cause.

      Update March 3rd 2025 as of today there is still not clear answers if tariffs will go ahead. Please note we only charge for the products and shipping. Any tariffs are the responsibility of the importer you may get billed extra by U.S Customs and Border Protection upon delivery or at a later date. We are sorry for this but it is beyond our control.

      Thank you for your continued support.

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      ©2023 by Koa Healthcare Corporation

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